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| What do I do
if I am “Locked Out?” |
| |
If you’ve been “Locked Out”
of your account,
click here to submit a “Lockout Reset Form”. A temporary password
will be sent to your e-mail address by the end of a normal
business day. |
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|
| |
|
| How do I
reset my password? |
| |
Go back to the
login screen
and click on “Forget your password?” A temporary
authorization code will be sent immediately to your e-mail
address. |
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|
| |
|
| How do I know
what my share (savings) account number is? |
| |
You will find your base
share savings account number listed on your credit union
statement. |
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|
| |
|
| What is
the Multi-Factor Authentication (MFA) process and why do I have to
enroll? |
| |
Click on this
link an explanation of MFA
and for the step-by-step process to complete your MFA
enrollment. |
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|
| |
|
| Is SELCCU
Online case-sensitive? |
| |
YES! |
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|
|
| Where is the
box to enter my password? |
| |
To login you will enter your
base share savings account and click “Login.” If you enter
the account incorrectly, a message will appear on the
screen. To protect your account, you will be asked whether
you want “Questions” or “E-mail.” The easiest way is to
select “Questions” and the system will prompt you to
answer one of the security questions you entered when you
first activated SELCCU Online. Then you will be prompted to
enter your password. |
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|
|
|
| How do I see
my children’s accounts? |
| |
You will have to activate
each account by logging in with the child’s share account
number and using the last four digits of the primary member
holder’s Social Security Number as the password. The system
will prompt you to create a password. Once you are logged
in, click on “Share my Account with Another Member.” |
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|
|
|
| Why is the
computer asking me random questions? |
| |
You have most likely entered
your share account number incorrectly. This prompts the
computer to randomly start asking you questions you did not
previously enter into the system. Verify your share savings
account number and try it again. If you are still having
trouble logging in, submit a “Lockout Form”
here.
|
|
|
|
|
| Why do I
receive an error message when trying to enroll in bill
pay? |
| |
You can only use bill pay
through an open and active credit union checking account.
|
|
|
|
|
| What if I do
not want to register my computer? |
| |
You will just be asked a
security question each time you login to your account. |
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|
| |
|
| Can I
register more than one computer? |
| |
Yes. |
| |
|
|
|
|
| Where are all
of the accounts I used to see on the previous online
system? |
|
The primary member holder
will have to login and select “Share Your Account with
Another Member.” By doing this, that member is giving
permission to share his/her account. |
| |
| |
| What is
SELCCU Online? |
| |
SELCCU Online is an Internet
financial service that enables members to perform various
financial transactions, from a personal computer at home,
work or school. |
|
|
|
|
| What are
E-Statements? |
| |
E-Statements give you access to your
credit union statements electronically when you log in through SELCCU Online.
Click here
to enroll. You will receive an e-mail when your monthly
statement is ready to be viewed. |
| |
|
| |
|
| Why do I get
error message “PDF%” when trying to retrieve my E-Statement?
|
| |
You must have the most
current Adobe Acrobat Reader installed on your computer to
view your E-Statement. Free Adobe download
here. |
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|
| |
|
| What is the
cost for SELCCU Online and E-Statements? |
| |
Absolutely nothing! SELCCU
Online and E-Statements are FREE services we offer to our
members. |
|
|
|
|
| How many
statements can I view with E-Statements? |
| |
You can view up to the last
12 months of your statements. |
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|
| |
|
| What can I do
with SELCCU Online? |
| |
SELCCU Online allows you to
inquire on account balances; transfer funds; review cleared
checks; confirm recent deposits; see pending direct deposits
and ACH transactions; make loan and VISA® credit card
payments; enroll in bill pay; view your electronic
statements; set up scheduled payments; share your account
with another member; and access your VISA® credit card. You can also customize your SELCCU Online! |
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|
| |
|
| How do I
login? |
| |
Every member was given
access to SELCCU Online as of May 1, 2007. To activate your
account enter your share (savings) account number and the
last four digits of the primary member holder’s Social
Security Number. The system will prompt you to change your
password immediately. IMPORTANT: If you are a new member of
SELCCU, you will need go back to the “Login”
page and click on “Learn More about SELCCU Online and How to
Enroll.” A temporary password will be sent to your e-mail
address by the end of the business day. |
| |
|
| |
|
| Why do I get
the error message "Error #18" when I am trying to login?
|
| |
Your computer has saved the
old online system and you must remove the URL in order to
view the “new” SELCCU Online login page. |
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|
| |
|
| Is it secure?
|
| |
YES! Members can only access
account information through the secure Web interface by
using a login ID and password. |
| |
|
| |
|
| What if my
password has been used without my permission? |
| |
Please contact the credit
union’s Member Services Department immediately by phone at
1-800-451-6315 or
e-mail us directly. |
| |
|
| |
|
| Is there a
limit to how many transactions I can do over the Internet?
|
| |
There is no limit to
transactions. |
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|
| |
|
| Can I view my
Visa® credit card transactions without leaving SELCCU Online?
|
| |
Yes! Click on the credit
card link. This will take you to E-Z card info to view your
statement activity, current balance and payment information.
|
| |
|
| |
|
| If I transfer
funds over the internet, when will they be available at the
ATM machine? |
| |
Funds will be available
immediately. |
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|
| |
|
| If I transfer
funds when will they appear in my account? |
| |
If you do funds transfer,
the balances are updated immediately. Visa® credit card
payments are posted in the overnight cycle of a normal
business day. |
| |
|
| |
|
| What are the
system requirements for SELCCU Online? |
| |
| To use
SELCCU Online: |
| |
 | You'll need
Internet access. |
| Your browser
must support 128-bit encryption, accept cookies
and enable JavaScript. |
|
| |
|
| We
recommend: |
| |
| Netscape
Navigator 6.0 and higher |
| Internet
Explorer 5.0 and above |
| Mozilla 1.5
and higher |
| SAFARI 1.0 and
higher |
| AOL 7.0 and
higher |
|
|
| |
|
| |
|
| What are the
system requirements for E-Statements? |
| |
| To use
E-Statements: |
| |
| You'll need
Internet access. |
| Your browser
must accept cookies; enable JavaScript, Secure
Sockets Layer (SSL). |
|
| |
|
| We
recommend: |
| |
| Netscape
Navigator 6.0 and higher |
| Internet
Explorer 5.0 and above |
| If you are a
MAC user, you'll need Internet Explorer 5.5 or
higher. |
|
|
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|
